Shipping & Returns


SHIPPING & RETURNS

F R E E¬† ¬†S H I P P I N G¬† ¬†on all orders over 100‚ā¨

 

PROCESSING TIME

 

DISPATCH

All products are made to order and will be dispatched directly from Greece within 1-2 business days after purchase. 

SHIPPING METHODS

- Registered Standard Shipping (with Signature on delivery).
- DHL Express Shipping.

 

ESTIMATED SHIPPING TIME 

 

STANDARD REGISTERED SHIPPING

Australia 10-12 business days
New Zealand 10-12 business days
USA & Canada  8-12 business days
Asia 8-12 bus. days

  • Hong Kong
  • Japan
  • South Korea
  • Singapore

Western Europe 3-5 business days

  • Austria
  • Belgium
  • Denmark
  • Finland
  • France
  • Germany
  • Iceland
  • Ireland
  • Italy
  • Luxembourg
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • Netherlands¬†

PLEASE NOTE: We will do our best to ensure you receive your items as quickly as possible! However, the above shipping times are not guaranteed and are to be used only as a guide. We do not take responsibility for any delays in shipping. SPECSET is not responsible for any duties and/or taxes imposed. We are not responsible for any items held or detained by customs. It is advised that the customer contact their customs office to enquire about any taxes, duties or import regulations before ordering.

 

DHL EXPRESS SHIPPING 

Europe 1-2 business days
USA, Australia, U.A. Emirates 3-5 business days
Rest of the World 3-5 business days

CUSTOMS & TAXES
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

EXCHANGE & RETURNS 

 

  • SPECSET¬†gladly accepts¬†refunds¬†and exchanges, please email us in order to lodge an exchange inquiry. You must notify us via email within 5 days from receiving your order.
  • Package must be shipped using a traceable method (tracking number), SPECSET is not responsible for any lost or damaged items when returning the product.
  • Customers will be responsible for paying the costs of shipping when exchanging or refunding.
  • Exchanges will only be accepted for items in their original condition and packaging. SPECSET holds the right to refuse exchange for damaged or mistreated items.
  • If you have received the incorrect item or an item that is faulty please notify us immediately via email and we will ensure that your order is fulfilled correctly. In these situations, SPECSET will bare all return shipping costs.
  • All sale transactions are final and thus are not eligible for exchange unless deemed faulty or damaged due to a fault of our own.

 

CONDITIONS OF RETURN

Contact us within: 5 days of delivery
Ship items back within: 7 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Items on sale

 

    If you have any further questions or need assistance please contact hello@specset.co