Shipping & Returns
SHIPPING & RETURNS
All products are made to order and will be dispatched directly from Greece within 1-2 business days after purchase.
- Registered Standard Shipping (with Signature on delivery).
- DHL Express Shipping.
ESTIMATED SHIPPING TIME
STANDARD REGISTERED SHIPPING
Australia 10-12 business days
New Zealand 10-12 business days
USA & Canada 8-12 business days
Asia 8-12 bus. days
- Hong Kong
- South Korea
Western Europe 3-5 business days
- United Kingdom
PLEASE NOTE: We will do our best to ensure you receive your items as quickly as possible! However, the above shipping times are not guaranteed and are to be used only as a guide. We do not take responsibility for any delays in shipping. SPECSET is not responsible for any duties and/or taxes imposed. We are not responsible for any items held or detained by customs. It is advised that the customer contact their customs office to enquire about any taxes, duties or import regulations before ordering.
DHL EXPRESS SHIPPING
EXCHANGE & RETURNS
- SPECSET gladly accepts refunds and exchanges, please email us in order to lodge an exchange inquiry. You must notify us via email within 5 days from receiving your order.
- Package must be shipped using a traceable method (tracking number), SPECSET is not responsible for any lost or damaged items when returning the product.
- Customers will be responsible for paying the costs of shipping when exchanging or refunding.
- Exchanges will only be accepted for items in their original condition and packaging. SPECSET holds the right to refuse exchange for damaged or mistreated items.
- If you have received the incorrect item or an item that is faulty please notify us immediately via email and we will ensure that your order is fulfilled correctly. In these situations, SPECSET will bare all return shipping costs.
- All sale transactions are final and thus are not eligible for exchange unless deemed faulty or damaged due to a fault of our own.
CONDITIONS OF RETURN
Contact us within: 5 days of delivery
Ship items back within: 7 days of delivery
We don't accept cancellations
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale