FAQ
Everything you need to know about shipping, orders, returns, materials, and care.
ABOUT SPECSET
Who we are?
SPECSET creates contemporary eyewear chains, phone straps, and lifestyle accessories with a refined balance between functionality, minimal aesthetics, and craftsmanship.
How SPECSET was founded?
SPECSET was founded in Greece in 2017 by Vassia, with the idea that everyday accessories should feel as considered as jewelry.
What began as a search for a refined eyewear chain evolved into a curated collection designed to bring functionality, styling, and individuality into daily wear.
Where is SPECSET jewelry made?
Each SPECSET piece is thoughtfully designed and handcrafted in Greece, from the initial concept to the final details, with attention to quality, durability, and finish.
Do you have a store?
SPECSET is primarily available online. You can also find selected pieces at partner boutiques and optical stores.
PRODUCTS & CARE
What materials are used in SPECSET pieces?
SPECSET pieces are created using carefully selected materials designed for everyday wear, combining durability, comfort, and refined aesthetics.
How should I care for my accessories?
To preserve the quality of your SPECSET accessories, avoid prolonged exposure to water, perfumes, lotions, and humidity. Store each piece separately when not in use.
Are the accessories suitable for everyday wear?
Yes. SPECSET accessories are designed for everyday movement and comfort, balancing functionality with lightweight construction and minimal styling.
Does SPECSET offer gift packaging?
Does SPECSET offer gift packaging?
ORDERS & SUPPORT
How can I contact SPECSET?
You can contact us anytime through our Contact page or by email at hello@specset.co.
How long does order processing take?
Most orders are processed within 1–2 business days before shipment.
Can I change or cancel my order?
If your order has not yet shipped, contact us as soon as possible and we will do our best to assist you.
Do you offer custom or personalized orders?
Selected products may support personalization or custom requests. Contact us before placing your order for availability.
Do you restock sold-out products?
Some designs may return depending on availability and demand. You can contact us for restock inquiries.
Where can I find my tracking number?
Once your order ships, you will receive a confirmation email with tracking information.
SHIPPING & RETURNS
How long does shipping take?
Delivery times vary depending on destination and shipping method selected at checkout.
Do you offer express shipping?
Yes. DHL Express shipping is available for selected destinations during checkout.
Where can I find my tracking number?
Once your order ships, you will receive a confirmation email with tracking information.
Will I pay customs or import duties?
International orders may be subject to customs fees or import taxes depending on local regulations.
Do you accept returns or exchanges?
Returns are accepted within the return window stated in our Return Policy.
What if my order arrives damaged?
Please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you quickly.